sege77 Privacy Policy

This Privacy Policy applies to all personal information collected by sege77 through the sege77.app website and associated services, including the registration process, account management, gaming activity, customer support interactions, and any marketing communications from sege77.

The data controller responsible for your personal information is the operator of sege77.app, a PAGCOR-licensed online gaming operator operating in the Republic of the Philippines. For data privacy inquiries, you may contact our Data Protection Officer (DPO) at the contact details set out in Section 13 of this Policy.

This Policy does not apply to third-party game providers whose game software is accessible through the sege77 platform. Those providers operate under their own privacy policies and data practices. sege77 does not control the data practices of third-party game providers beyond the terms of our data processing agreements with them.

sege77 collects the following categories of personal information in the course of providing its services:

sege77 does not intentionally collect sensitive personal information beyond what is required for identity verification and AML compliance purposes. Where sensitive information (such as government ID details) is collected, it is handled with enhanced security controls and access restrictions.

sege77 collects your personal information through the following channels:

• Direct provision by you: Information you provide when registering a sege77 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the sege77 platform, including IP address, device identifiers, browser information, and session activity logs. This data is collected through server logs, cookies, and similar tracking technologies described in Section 7.
• Third-party verification services: Identity and document verification information received from KYC/AML service providers engaged by sege77 to verify the identity and eligibility of players.
• Payment processors: Transaction confirmation data received from GCash, Maya, and banking partners when processing deposits and withdrawals. sege77 does not store full payment account credentials.
• Regulatory bodies: In certain circumstances, sege77 may receive information from PAGCOR or other Philippine government authorities in the course of regulatory compliance activities.

sege77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to fulfil sege77's obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, game operation, and customer support.
• Legal Obligation: Processing required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including KYC/AML obligations, age verification, responsible gaming mandates, and tax reporting obligations.
• Legitimate Interests: Processing necessary for sege77's legitimate business interests, including fraud prevention, platform security, service improvement, and abuse detection, provided these interests are not overridden by your rights and interests.
• Consent: Where sege77 processes your personal data for purposes beyond those listed above (such as certain marketing communications), we will seek your explicit consent and provide you with a clear mechanism to withdraw it at any time.

sege77 uses your personal information for the following specific purposes:

• Creating, maintaining, and managing your sege77 player account, including authentication and account security.
• Verifying your identity and age (21+ requirement) pursuant to PAGCOR regulations and the Philippine Data Privacy Act.
• Processing deposits and withdrawals through your selected payment method (GCash, Maya, bank transfer, etc.).
• Operating all gaming services available on the sege77 platform and maintaining accurate records of gaming activity.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities.
• Complying with PAGCOR reporting obligations, including submission of required player activity data to the regulator.
• Providing customer support and resolving disputes, including maintaining records of support interactions for quality assurance.
• Sending transactional communications including deposit confirmations, withdrawal notifications, and account security alerts via SMS to your registered Philippine mobile number.
• Operating responsible gaming tools including deposit limits, session limits, and self-exclusion at your request.
• Improving the sege77 platform through analysis of aggregated, anonymised usage data.
• Sending promotional communications about sege77 bonuses and offers, where you have not opted out of such communications.

sege77 does not sell your personal information. We share your data only in the following circumstances:

• Service Providers: sege77 engages third-party service providers to assist with platform operations, including KYC/AML verification providers, payment processors, cloud infrastructure providers, and customer support technology vendors. These providers are bound by data processing agreements that restrict their use of your data to the specific services they provide for sege77.
• Game Providers: The game providers whose titles are available on sege77 (such as JILI, PG Soft, and Pragmatic Play) receive the minimum player identification data necessary to operate their gaming software within the sege77 platform environment.
• Regulatory Authorities: sege77 is required by law to disclose certain player information to PAGCOR, the Bureau of Internal Revenue (BIR), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon lawful request or as required by our operating licence.
• Law Enforcement: sege77 will disclose personal information to Philippine law enforcement authorities where required by a valid court order, subpoena, or applicable law, or where we reasonably believe disclosure is necessary to prevent criminal activity or protect the safety of any person.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of sege77's business assets, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer.

In all cases where personal data is shared with third parties, sege77 implements contractual safeguards to ensure that your data is processed only for the specified purpose and with appropriate security measures in place.

sege77 uses cookies and similar tracking technologies on sege77.app to enable platform functionality, maintain session security, and improve user experience. By using the sege77 platform, you consent to the use of cookies as described below.

• Strictly Necessary Cookies: These cookies are essential for the operation of the sege77 platform. They maintain your login session, prevent cross-site request forgery, and enable core platform functionality. These cookies cannot be disabled without rendering the platform non-functional.
• Functional Cookies: These cookies remember your platform preferences (such as language and display settings) to provide a consistent experience across sessions. They do not track your activity across other websites.
• Analytics Cookies: sege77 uses privacy-preserving analytics tools to understand aggregate platform usage patterns — which game categories are most visited, which pages load slowly, and where users encounter difficulties. This data is collected in anonymised or pseudonymised form and is used solely to improve the sege77 platform.
• Security Cookies: Cookies used for fraud detection, bot prevention, and account security monitoring. These are essential to protecting the integrity of the sege77 gaming environment.

Most browsers allow you to manage or disable cookies through browser settings. Disabling strictly necessary cookies will prevent you from logging into and using the sege77 platform. Instructions for managing cookies are available in your browser's help documentation.

sege77 retains personal data for the periods necessary to fulfil the purposes described in this Policy, subject to the following minimum retention requirements:

• Active Account Data: Retained for the duration of your sege77 account and for a period of at least five (5) years following account closure, in accordance with PAGCOR record-keeping obligations and applicable Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
• KYC/Identity Documents: Retained for the duration of the account relationship and for five (5) years following account closure. Digital copies are stored with enhanced access controls.
• Customer Support Records: Retained for three (3) years from the date of the support interaction, or longer where relevant to an ongoing dispute.
• Technical/Log Data: Retained for up to twelve (12) months for standard security monitoring, with longer retention only where specific security investigations require it.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised such that it can no longer be attributed to an identifiable individual is no longer considered personal data and may be retained for legitimate analytical purposes.

sege77 implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and sege77 servers is encrypted using TLS 1.2 or higher (256-bit SSL). Personal data stored in sege77 databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to sege77 employees and contractors who require it for their specific job functions. All data access is logged, and access permissions are reviewed regularly.
• Infrastructure Security: sege77 systems are hosted on secure cloud infrastructure with firewalls, intrusion detection systems, and regular penetration testing by independent security professionals.
• Account Security: The sege77 platform supports two-factor authentication (2FA) via SMS OTP for player accounts. Automatic session timeouts and unusual login activity detection provide additional account-level protection.
• Incident Response: sege77 maintains a data breach response plan in accordance with NPC requirements. In the event of a data breach that poses a real risk to your rights and freedoms, sege77 will notify the NPC within 72 hours and affected players without undue delay.

While sege77 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play a role in protecting your data by keeping your sege77 login credentials confidential and logging out of shared devices after use.

Under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by sege77:

• Right to be Informed: The right to be informed about how sege77 collects and uses your personal information — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal information sege77 holds about you, along with information about how it is being used.
• Right to Correction: The right to request correction of inaccurate or incomplete personal information. You may update basic account details directly through your sege77 account settings; for document-related corrections, contact our support team.
• Right to Object: The right to object to the processing of your personal data for marketing purposes. You may opt out of promotional communications at any time by contacting sege77 support.
• Right to Erasure: The right to request deletion of your personal data, subject to sege77's legal retention obligations under PAGCOR regulations, the AMLA, and other applicable Philippine laws. Note that data subject to mandatory retention periods cannot be deleted before those periods expire.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to Damages: The right to be compensated for damages caused by sege77's inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.

To exercise any of these rights, contact the sege77 Data Protection Officer at the details set out in Section 13. sege77 will respond to your request within thirty (30) days. Where requests are complex or numerous, we may extend this period by a further two (2) months and will notify you accordingly. You also have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your privacy rights have been violated.

The sege77 platform is strictly restricted to individuals who are 21 years of age or older, as required by PAGCOR regulations and Philippine law. sege77 does not knowingly collect personal information from persons under 21 years of age.

Age verification is conducted as part of the KYC process triggered at withdrawal. If sege77 discovers or has reasonable grounds to believe that an account has been registered by a person under 21 years of age, sege77 will immediately suspend the account, initiate identity verification, and — if the age violation is confirmed — permanently close the account and return any net deposits to the source payment method after deducting any bonus funds received.

Parents and guardians who believe that a person under 21 in their care has accessed the sege77 platform should contact sege77 support immediately.

sege77 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where amendments to this Policy are material — meaning they significantly affect your rights or how your personal data is processed — sege77 will provide advance notice via email to your registered address or via on-platform notification, with a minimum of 14 days' notice before the amended Policy takes effect.

Minor amendments (such as corrections, clarifications, or updates that do not change the substance of how we process your data) may take effect immediately upon publication. Your continued use of the sege77 platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy.

For all privacy-related inquiries, data subject rights requests, or complaints regarding sege77's handling of your personal information, please contact the sege77 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through the sege77 platform. Select "Privacy / Data Request" as the inquiry type for priority routing to the DPO team.
• Email: [email protected] with the subject line "Data Privacy Request – [Your Name]"
• Response Commitment: Privacy-related inquiries are acknowledged within 5 business days. Full responses are provided within 30 calendar days of receipt, or within the extended timeframe permitted by applicable law for complex requests.

If you are not satisfied with sege77's response to your privacy inquiry, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC), the independent government body responsible for enforcing the Data Privacy Act of 2012.